Common FAQs
Travel Insurance
Insurance for trip cancellation, baggage damage or loss, and a trip accident are available. We strongly recommend these optional insurance coverage options. Ask your insurance agent for details (NOT INCLUDED ON THIS PACKAGE)
Luggage
Baggage handling is included for one large piece of luggage per person. Please limit yourself to one large bag. An overnight case or similar bag is permitted if you are willing to be responsible for it. OK TOURS is not liable for loss or damage to luggage, or any other article or purchase while traveling.
Smoking/Liquor
Smoking or open liquor is NOT allowed on the motorcoach. Frequent rest, meal and sightseeing stops are made that provide the opportunity to smoke while off the motorcoach.
Deposits & Final Payment
$100.00 deposit per person for package tours are due at the time of your initial booking and are non-refundable, non-transferable. This deposit will hold your motorcoach tour reservation. (Non-refundable.) Final payment for motorcoach tour is due thirty (30) days prior to departure, or your reservation could be canceled.
Cancellation Fee & Refunds
If cancellation is made 50 days before departure date, the cancellation fee is 100% per person from final payment. No show, late arrival, abandoned or forfeit trip are non-refundable from full payment. No refunds due to equipment (bus) breakdown or mechanical failure or for events. Reservations and schedule changes not under direct control of OK TOURS. All casino tours are non-refundable and non -transferable.
Payments Accepted
Cash, Travelers checks, personal checks, VISA, Master, Discover, American Express, and Dinner Credit Cards.
Please note: Returned checks are $35.00 + Bank Charges. There is a 3% surcharge to all American Express transactions.
Not Included
Mexican Tourist Permit Fee. Meals not specified on the itinerary’s transportation between your home and point of origin and termination telephone charges, personal services such as laundry, valet, room service, optional tours, insurance, any cost incurred through absence or deviation from the stated itinerary for any reason including illness. Any cost not specified and tips of any kind are also not included.
OK TOURS Bus Moving Policy
Passengers are reminded that they should remain in their seats while the bus is in motion for their safety. Passengers understand that to walk or stand can be hazardous due to sudden stops, braking or uneven road surfaces that can cause passengers to fall and injure themselves.
Helpful Tips
Be Comfortable
Wear shoes that are already broken in. Wear clothes that “feel good.” Please wear shorts ONLY in resort areas. Coat and tie are generally not needed, unless in larger city and when you choose to eat in gourmet restaurants.
Pack Light
Packing and unpacking can be a real chore. Most people pack too many clothes. Try pairing different outfits with a core group of pants or skirts.
Check the Altitude
The altitude will influence the temperature and will help you prepare your wardrobe.
Ask For Help
Montezuma’s Revenge, that age old stomach problem that attacks travelers in many countries, doesn’t just go away! One of the reasons that all of …..OK TOURS!!! trips are escorted is because we want to be there when you need us. If you need help, please call us. Remember, DO NOT WAIT UNTIL MORNING! If you need towels, the TV repaired, please call the hotel’s front desk or OK’s representative who is traveling with you.
Medications
Please do not change medications just before a trip or during a trip. If you must change a medication, do so well in advance (For example: six months before your trip.) Make sure to consult with your doctor and let him/her know that you’ll be traveling via coach. While on your trip, take your medications as they have been prescribed. This is not the time to begin a new regiment or make drastic routine changes. For instance, do not change your medication schedule because you’d rather avoid using the restroom. This is why we have restroom facilities available for your trip.
Drink Less
…Alcohol, that is! Alcohol may affect you more quickly while traveling, especially if you are at higher altitudes. If you drink, do so in moderation. However, drinking a lot of water is a good idea. If traveling through areas that might suffer from contaminated water, please drink bottled water.
Tipping
Here are some general guidelines taken from National Tour Surveys as well as some general advice from …OK TOURS!!! Remember that tipping is a personal way of saying thanks for a job well done. Collections will be made throughout the trip. Tipping should be done individually and to the person who performed the service. Remember to tip in Mexico as you would in the U.S. Good service deserves recognition.
Waiters and Waitresses
The customary practice is to Tip 10% to 20 % of the total bill if you’ve received good service.
Tour Conductor
Your tour conductor is highly skilled and knowledgeable. He/She will guide you for the duration of the tour. ….OK TOURS!!! suggests that you tip a minimum of $1.00 per person per day in U.S. currency or equivalent.
Bus Driver
Your bus driver is a professional and takes great pride in his unit. He will be with you the entire tour and he carries a great responsibility…..your safety!! ….OK TOURS!!! feel the driver is just as important as the Tour Conductor and suggest $1.00 per person per day in U.S. currency or equivalent.
Jewelry
Because tours can be active and fast-paced, we suggest our travelers leave expensive or irreplaceable jewelry at home.
Wash Clothes
Wash cloths are important items to pack. Try carrying a light washcloth inside a Ziploc bag. Remember, some hotels do not provide washcloths.
How Much Money Do I Need?
The most often asked question is “How much money do I need?” In each country, and even within the country, prices will vary. When paying cash, the currency of that country should be used. We highly recommend that you exchange your U.S. dollars to pesos before joining your tour group in Mexico. Most places will honor a major credit card.
Responsibility
OK TOURS has designed these tours for your pleasure and enjoyment and has attempted to select the best hotel accommodations, restaurant and transportation facilities for the price charged. However, OK TOURS does not own or operate any of the hotels, restaurants, casinos, or entertainment companies and assumes no responsibility for delays, losses or accidents or for damage of personal property caused by any persons, firm or corporation or other legal entity providing the following services: hotel, restaurant, transportation (including, but not limited to transfer and sightseeing), or any other service incidents of these tours. Rate quoted on tariffs and exchange current at the time of the brochure printing is subject to change at or before the time of final payments. OK TOURS, reserves the right to make any changes with or without notice, that may become necessary, with the understanding that any additional expenses will be paid by the passenger.
OK TOURS, also reserves the right to terminate tour services for any client at any time for good cause. OK TOURS cannot be held responsible for any mistake that might occur in printing.
What to Expect
Comfort
Our Motorcoaches are large, comfortable, and feature state of the art technology. When you travel with us, you’ll travel in style. Enjoy our reclining seats, on-board restroom, free wifi, dvd player, and satellite television.
Care
We provide complete transportation solutions for conventions, airport transfers, hotel shuttles, and theme parks. Entertaining and educational sight-seeing tours are available for purchase. Road trips throughout the U.S. and Canada include accommodations, dining, and access to attractions. We think of everything so you can sit back, relax, and enjoy your vacation.
Safety
Safety is an essential focus at OK TOURS. We hire the best, most trained motorcoach operators to assist our customers. Every coach goes through quality U.S. DOT maintenance inspections. Our Maintenance crew works tirelessly to ensure that the vehicle you’re traveling on is as safe and clean as possible.
Luxury
Our fleet now includes the newest, most state of the art motorcoaches on the market. Our interiors, sound system, restrooms, and technology are new and ready for your enjoyment. When you travel with OK TOURS, you travel in style!
Video FAQs
Bus Moving Policy
by Alexis Cliburn
Cell Phones & Laptops
by Alexis Cliburn
Bus Technology
by Marcos Sarmiento
Food & Beverages On Bus
by Alexis Cliburn
Luggage Requirements
by Alexis Cliburn
Payment Information
by Marcos Sarmiento
Pickup Location
by Alexis Cliburn
Restrooms & Breaks
by Alexis Cliburn
Tipping Your Driver
by Alexis Cliburn
Making Reservations
by Alexis Cliburn
Cancellation Policy
by Alexis Cliburn
About Us
By Ana & Marcos Sarmiento