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Frequently Asked Questions

Most Common Questions

Bus Moving Policy

by Alexis Cliburn

Cell Phones & Laptops

by Alexis Cliburn

Bus Technology

by Marcos Sarmiento

Food & Beverages On Bus

by Alexis Cliburn

Luggage Requirements

by Alexis Cliburn

Payment Information

by Alexis Cliburn

Pickup Location

by Alexis Cliburn

Restrooms & Breaks

by Alexis Cliburn

Tipping Your Drivers

by Alexis Cliburn

Making Reservations

by Alexis Cliburn

Cancellation Policy

by Alexis Cliburn

About Us

By Ana & Marcos Sarmiento

Bus Moving Policy

by Alexis Cliburn

Cell Phones & Laptops

by Alexis Cliburn

Bus Technology

by Marcos Sarmiento

Food & Beverages On Bus

by Alexis Cliburn

Luggage Requirements

by Alexis Cliburn

Payment Information

by Alexis Cliburn

Pickup Location

by Alexis Cliburn

Restrooms & Breaks

by Alexis Cliburn

Tipping Your Drivers

by Alexis Cliburn

Making Reservations

by Alexis Cliburn

Cancellation Policy

by Alexis Cliburn

About Us

By Ana & Marcos Sarmiento

Tour & Travel Information

Travel Insurance

Insurance for trip cancellation, baggage damage or loss, and a trip accident are available. We strongly recommend these optional insurance coverage options. Ask your insurance agent for details (NOT INCLUDED ON THIS PACKAGE)

Luggage

Baggage handling is included for one large piece of luggage per person. Please limit yourself to one large bag. An overnight case or similar bag is permitted if you are willing to be responsible for it. OK TOURS is not liable for loss or damage to luggage, or any other article or purchase while traveling.

Click The Video On The Right To Learn More

Smoking/Liquor

Smoking or open liquor is NOT allowed on the motorcoach. Frequent rest, meal and sightseeing stops are made that afford the opportunity to smoke while off the motorcoach.


Phone Reservations

Reservations made by phone will be held up to six days, pending receipt of deposit.

Click The Video On The Right To Learn More

Deposits & Final Payment

$50.00 per person deposit will hold your motorcoach tour reservation. (Non-refundable.) Final payment for motorcoach tour is due thirty (30) days prior to departure, or your reservation could be canceled.

Click The Video On The Right To Learn More

Cancellation Fee & Refunds

If cancellation is made 50 days before departure date, the cancellation fee is 100% per person from final payment. No show, late arrival, abandoned or forfeit trip are non-refundable from full payment. No refunds due to equipment (bus) breakdown or mechanical failure or for events. Reservations and schedule changes not under direct control of OK TOURS. All casino tours are non-refundable and non -transferable.

Click The Video On The Right To Learn More

We Accept

Cash, Travelers checks, personal checks, VISA, Master, Discover, AE, and Dinner Credit Cards. Returned checks $35.00 + Bank Charges

Not Included

Mexican Tourist Permit Fee. Meals not specified on the itinerary's transportation between your home and point of origin and termination telephone charges, personal services such as laundry, valet, room service, optional tours, insurance, any cost incurred through absence or deviation from the stated itinerary for any reason including illness. Any cost not specified and tips of any kind are also not included.

OK Tours Bus Moving Policy

Passengers are reminded that they should remain in their seats while the bus is in motion for their safety. Passengers understand that to walk or stand can be hazardous due to sudden stops, braking or uneven road surfaces that can cause passengers to fall and injure themselves.

Tour & Travel Information

Travel Insurance

Insurance for trip cancellation, baggage damage or loss, and trip accident is available. We strongly recommend these optional coverages. Ask your insurance agent for details (NOT INCLUDED ON THIS PACKAGE)

Luggage

Baggage handling is included for one large piece of luggage per person. Please limit yourself to one large bag. An overnight case or similar bag is permitted if you are willing to be responsible for it. OK TOURS is not liable for loss or damage to luggage, or any other article or purchase while traveling.

Click The Video On The Right To Learn More

Smoking/Liquor

Smoking or open liquor is NOT allowed on the motorcoach. Frequent rest, meal and sightseeing stops are made that afford the opportunity to smoke while off the motorcoach.


Phone Reservations


Reservations made by phone will be held up to six days, pending receipt of deposit.

Click The Video On The Right To Learn More

Deposits & Final Payment


$50.00 per person deposit will hold your motorcoach tour reservation. (Non refundable.) Final payment for motorcoach tour is due thirty (30) days prior to departure, or your reservation could be canceled.

Click The Video On The Right To Learn More

Cancellation Fee & Refunds


If cancellation is made 50 days before departure date, cancellation fee is 100% per person from final payment. No show, late arrival, abandoned or forfeit trip are non-refundable from full payment. No refunds due to equipment (bus) breakdown or mechanical failure or for events. Reservations and schedule changes not under direct control of OK TOURS. All casino tours are non-refundable and non -transferable.

Click The Video On The Right To Learn More

We Accept


Cash, Travelers checks, personal checks, VISA, Master, Discover, AE, and Dinner Credit Cards. Returned checks $35.00 + Bank Charges

Not Included


Mexican Tourist Permit Fee. Meals not specified on the itinerary's transportation between your home and point of origin and termination telephone charges, personal services such as laundry, valet, room service, optional tours, insurance, any cost incurred through absence or deviation from the stated itinerary for any reason including illness any cost not specified, tips of any kind.

OK Tours Bus Moving Policy

Passengers are reminded that they should remain in their seats while bus is in motion for their safety. Passengers understand that to walk or stand can be hazardous due to sudden stops, braking or uneven road surfaces that can cause passengers to fall and injure themselves.

3 Convenient Pick-up Locations 

Market Square

143 La Trinidad St.
San Antonio, TX 78210

(On the Corner of W.Commerce & Pecos St. Between W.Commerce & Dolorosa St.)

San Antonio Travel Center

8755 IH-10 Frontage Rd.
San Antonio, TX 78109

(Exit #585 off of Interstate 10 Church's Chicken/Chevron Station)

Seguin Park and Ride

IH-10 Frontage Rd. 

Seguin, TX 78155

(Exit #607 off of Interstate 10)

Helpful Tips

Be Comfortable

Wear shoes that are already broken in. Wear clothes that "feel good." Please wear shorts ONLY in resort areas. Coat and tie are generally not needed, unless in larger city and when you choose to eat in gourmet restaurants.

Pack Light

Packing and unpacking can be a real chore. Most people pack too many clothes. Try pairing different outfits with a core group of pants or skirts.


Check The Altitude

The altitude will influence the temperature and will help you prepare your wardrobe.

Ask For Help

Montezuma's Revenge, that age old stomach problem that attacks travelers in many countries, doesn't just go away! One of the reasons that all of .....OK TOURS!!! trips are escorted is because we want to be there when you need us. If you need help, please call us. Remember, DO NOT WAIT UNTIL MORNING! If you need towels, the TV repaired, please call the hotel's front desk or OK's representative who is traveling with you.

Medications

Please do not change medications just before a trip or during a trip. If you must change a medication, do so well in advance (For example: six months before your trip.) Make sure to consult with your doctor and let him/her know that you'll be traveling via coach. While on your trip, take your medications as they have been prescribed. This is not the time to begin a new regiment or make drastic routine changes. For instance, do not change your medication schedule because you'd rather avoid using the restroom. This is why we have restroom facilities available for your trip. 

Drink Less

...Alcohol, that is! Alcohol may affect you more quickly while traveling, especially if you are at higher altitudes. If you drink, do so in moderation. However, drinking a lot of water is a good idea. If traveling through areas that might suffer from contaminated water, please drink bottled water.

Tipping

Here are some general guidelines taken from National Tour Surveys as well as some general advice from ...OK TOURS!!! Remember that tipping is a personal way of saying thanks for a job well done. Collections will be made throughout the trip. Tipping should be done individually and to the person who performed the service. Remember to tip in Mexico as you would in the U.S. Good service deserves recognition.
Click Video On Right For More Info

Waiters and Waitresses

The customary practice is to Tip 10% to 20 % of the total bill if you've received good service. 

Click Video On Right For More Info

Tour Conductor

Your tour conductor is highly skilled and knowledgeable. He/She will guide you for the duration of the tour. ....OK TOURS!!! suggests that you tip a minimum of $1.00 per person per day in U.S. currency or equivalent.

Click Video On Right For More Info

Bus Driver

Your bus driver is a professional and takes great pride in his unit. He will be with you the entire tour and he carries a great responsibility.....your safety!! ....OK TOURS!!! feel the driver is just as important as the Tour Conductor and suggest $1.00 per person per day in U.S. currency or equivalent.

Click Video On Right For More Info

Jewelry

Because tours can be active and fast-paced, we suggest our travelers leave expensive or irreplaceable jewelry at home.

Wash Cloths

Wash cloths are important items to pack. Try carrying a light washcloth inside a Ziploc bag. Remember, some hotels do not provide washcloths.

How much money do I need?

The most often asked question is "How much money do I need?" In each country, and even within the country,  prices will vary. When paying cash, the currency of that country should be used. We highly recommend that you exchange your U.S. dollars to pesos before joining your tour group in Mexico. Most places will honor a major credit card.

Responsibility

OK Tours has designed these tours for your pleasure and enjoyment and has attempted to select the best hotel accommodations, restaurant and transportation facilities for the price charged. However, OK TOURS does not own or operate any of the hotels, restaurants, casinos, or entertainment companies and assumes no responsibility for delays, losses or accidents or for damage of personal property caused by any persons, firm or corporation or other legal entity providing the following services: hotel, restaurant, transportation (including, but not limited to transfer and sightseeing), or any other service incidents of these tours. Rate quoted on tariffs and exchange current at the time of the brochure printing is subject to change at or before the time of final payments. OK TOURS, reserves the right to make any changes with or without notice, that may become necessary, with the understanding that any additional expenses will be paid by the passenger.

OK TOURS, also reserves the right to terminate tour services for any client at any time for good cause. OK TOURS cannot be held responsible for any mistake that might occur in printing.

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Upcoming Events

october, 2020

What to expect

  • Comfort
  • safety
  • luxury
  • care

Our Motorcoaches are large, comfortable, and feature state of the art technology. When you travel with us, you'll travel in style. Enjoy our reclining seats, on-board restroom, free wifi, dvd player, and satellite television.


Great people who work the tours , I felt super safe with our driver James and our tour guide Marcos should really consider doing stand-up comedy that guy really lightened up the mood after the Cowboys lost. Would definitely recommend to family and friends.

My teenage daughter and I went on a 7-day trip with OK Tours several years ago and still remember it as one of our best trips ever (and we travel quite a bit). Not only did we have a blast but always felt safe and well cared for. Thank you, OK Tours!!! Can't wait to do it again!!!

Just had to say "Thank You Again" Ok Tours.
My husband & I just returned from our Coushatta trip with Ok Tours and it was great. Our Driver Ivan and his assistant Rebecca were awesome. We look forward to our next trip with Ok Tours.

"Ok Tours" is Awsome. Gone to Vegas, Florida, Louisanna more than once. Everyone is Professional. I will continue to travel with OK! NO Complaints here! THUMBS UP!

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Our guide/host, Jaime was most kind, helpful and professional throughout the trip and answered every question I had! Also, our wonderful bus driver, Mr. Sly made sure our ride was one of the best. I will definitely use OK Tours again!

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We enjoyed the trip, there were so many places that we visited and the driver and the coordinator were fabulous. I highly recommend them, will be traveling with them regularly.

Everytime we book OK Tours for a company event, we are always satisfied with the professional services of the staff, driver and quality of transportation. Thank you Marcos and Anna for your personal attention and excellent customer service. Until next time... keep up the good work!

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My husband and I did the 2 day Coushatta trip. This was our first time with OK Tours! The staff is extremely nice and helpful. And the the bus trip want that bad. We definitely will be returning customers!

Thank you, Thank You Ms. McKenzie. My son left his glasses on the bus after a football game. I called thinking I was going to be told sorry, but there were no glasses were left on any of the buses. She was very helpful and the 2 week old prescription glasses were found. Thank you very much.

I have been traveling with OK Tours for 5 years now. Now I am even taking school trips to New York and California with them. The kids love the trips.

Great company!!! Elvis our bus driver in NY is awesome and so are the rest!!! Thanks Elvis for great job you do each time!!!

My kids and I had a great time on the Florida trip 2 years in a row !!! We might just make it 3! Going to and from is a little bit harsh !!! But I don't fly so I say put up or S-U. To myself of course ! People are people on the bus... I had my complaints but nothing the tour guide or OKTOURS can't control... Id make this trip again and again!!! I love Florida and Disney so... Why not!?

Went on a 10 day tour with Ok Tours and had a blast. We went to Los Angeles, San Francisco, Las Vegas and the Grand Canyon. We were treated to amazing site's and experienced an enjoyable time. Our hosts and bus driver were wonderful and helpful. Each city offered a variety of site's to see and enjoy. I would go on another trip with them again.

Ok Tours was amazing yet again! My wife and I use them every year to go to a Cowboys game and it’s always a blast (even more when the Cowboys win) We have been with James as our bus driver for the last few years and it’s always been a smooth ride.

Great company and a great family to do business with. Safe way to travel.

Went for a Cowboys game! And I had the best experience and service!

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